Terms and Conditions of Sale
The following terms and conditions apply to all transactions on bearonline.com. Using this site and placing an order indicates your acceptance of our terms and conditions of sale. The terms listed are subject to change at any time.
These terms and conditions do not affect your statutory rights. To order goods using this website you must be at least 18 years of age and accept delivery within mainland UK.
Mode of Payment
We accept various credit & debit cards as listed, via Paymentsense. You may also pay using your PAYPAL Account. Cheques/cash or postal orders are also accepted. (Additional time will be needed for cheques to clear before goods are dispatched) When placing an order please provide us with your exact billing address and telephone number, the address and phone number your credit card provider has on their record and exactly it appears on your statement.
Please make sure you are using your own credit card/debit card. We will only deliver the goods to the address where card is registered and Your Card provider has the same details on their records.
Prices are subject to change any time and only those prices are valid which are displayed on our own website when your order is received. We regularly update prices, prices my go up or come down and only those prices will be charged which are shown on our website at the time of ordering. In case of any doubt please confirm the prices before placing an order.
Whilst every effort is made to ensure correct prices are displayed on our website, should a product be listed at an incorrect price due to typographical mistakes or error in pricing information from suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have made an electronic payment we will immediately issue a credit to your account in full.
All items listed on sale, on special prices, half price, clearance and bargain prices, are sold on a first come first served basis. Once the items are sold out or reserved for someone and an order is received later, we may either offer an alternative item or cancel the order and refund the amount paid for the item. We may withdraw any item from sale or special offer at any time. Placing an order through our website does not mean contract to purchase or supply goods. You may cancel your order before shipment is made or we may decline to supply before shipment is confirmed. You will be refunded in full in this case.
Availability and Supply of Products
All products are subject to availability and may be withdrawn at any time. If for any reason we cannot supply the goods we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. We supply the goods as supplied to us by the manufacturers including accessories, manuals, user guides and we cannot be held responsible for any change effected by the manufacturers.
Items in stock are normally dispatched to UK mainland addresses within 3-5 (working days) for Foster & ICC cabinets & 1-2 days for Angel cabinets and they are delivered between 8am to 5pm (Mon- Fri). We only ship items after clearance of the payment. In case of goods being out of stock we will endeavour to update you about the approximate availability time. Any time and date for the delivery of the goods is approximate and we shall not be liable for any loss, cost, damage, charges or expenses caused by any delay in the delivery of goods.
We always use a very reputable and reliable courier service. Standard delivery is a kerb side delivery only. (A service for unpacking & installing the new units is available, as is the removal of old cabinets. These services come at an extra charge please call for details). The Goods are delivered to your door and must be thoroughly checked for damage & signed for by someone receiving the goods. Once the goods have been delivered to your door & signed for you have accepted them as in good condition. DO NOT SIGN DELIVERY AS ‘UNCHECKED’ You must thoroughly check the goods for damage and sign as ‘CHECKED - OK’ or ‘RECEIVED DAMAGED’. Please call us if you receive damaged goods and are unsure what to do. Once you have signed for the goods you are agreeing they’ve been delivered in good condition & it will then be your responsibility to look after your goods. If the goods are left outside the premises it will be at your own risk.
Should any attempted delivery be unsuccessful due to the customer not being present or having someone available to take delivery at the agreed time slot then. The attempted delivery will be chargeable in full. PLEASE PROVIDE A MOBILE TELEPHONE NUMBER FOR AN ON SITE CONTACT WHERE EVER POSSIBLE. THE DELIVERY DRIVER CAN THEN CALL YOU ON THE DAY OF DELIVERY WITH ESTIMATED TIME WHEN POSSIBLE.
All prices on our website are inclusive of delivery charges. Inclusive delivery service is offered mainly for mainland addresses and during working Days and between 8AM to 5PM. On payment of extra delivery charges (details on request), we can arrange delivery of goods to Northern Ireland (BT), Channel Islands, Isle of White, Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW),Outer Hebrides and the Shetland Isles (HS, ZE). There are additional charges incurred should you require Express, Timed or Saturday Delivery.
Shortage and Damage
Damage or shortage must be notified within 2 days of receipt of goods. It is your responsibility to sign for all packages as shown on the delivery/consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. To help us sort out your claim quickly, Please report the damage or loss immediately by phone followed by email .We will not accept any claim for missing or damaged goods 2 days after the receipt of the goods. Please keep the original carton and Packaging, We will not process full credit without original Carton & Packaging. Goods returned without original Carton & Packaging may get damaged in transit. We can not accept damaged goods for refund or replacement.
All products supplied are covered by the manufacturer's warranty/guarantee as stated in the items description. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, any warranties offered over the standard 12 months period is subject to the cabinets being maintained, cleaned & serviced according to manufacturer’s recommendations. Should any warranty claim prove to be caused by accident, misuse or neglect, the full cost of the service call will be chargeable, or if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights.
Cancellation of Orders
You are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. (Where goods are ‘delivery included’ and these goods are returned as not required refund will be made for the returned goods less delivery charges which we pay when sending the goods). The goods must be unused and 'as new' in their original box and packaging including all manuals (Please do not mark or hand write on manuals), accessories and remote control (if supplied). You must notify us within 7 days from the date of delivery. All goods must be received within 14 days of notification of your wish to cancel. In all cases it will be your responsibility to return the goods to us at your own cost and risk. Goods received back 'as new' but incomplete with missing components and accessories will incur charges. Goods received back in any condition other than 'as new' will be returned back to you. Any item specifically ordered or any cables cut or terminated will not be returned or credited under any circumstances.
Faulty Goods Returns - in case any product is received faulty or not working on arrival please contact us immediately. You can then either return the faulty item directly yourself or we will organise a collection from your address. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options:
* A replacement - this item will be shipped to you at our own expense.
* A repair - the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
* A full refund - provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If the product is not deemed to be faulty by the engineers, you have the following choices:
* Return of the goods - the cost of delivery charged to you.
* Refund - the invoice cost less any applicable delivery charges provided the product is 'as new' and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to charge you for re-packaging costs. Missing accessories will also be charged at full price.
The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.
This returns policy does not affect your legal rights.
These terms and conditions do not affect your statutory rights.