Items in stock are normally dispatched to UK mainland addresses within 3-5 (working days) for Foster & ICC cabinets. Angel cabinets are 1-2 days (usually next day) Everlasting Blast Chillers are between 7 -17 days dependant on model & size. Deliveries are made between 8am to 5pm (Mon- Fri). We only ship items after clearance of the payment. In case of goods being out of stock we will endeavour to update you about the approximate availability time. Any time and date for the delivery of the goods is approximate and we shall not be liable for any loss, cost, damage, charges or expenses caused by any delay in the delivery of goods.
We always use a very reputable and reliable courier service. Standard delivery is a kerb side delivery only. (A service for unpacking & installing the new units is available, as is the removal of old cabinets. These services come at an extra charge please call for details). The Goods are delivered to your door and must be thoroughly checked for damage & signed for by someone receiving the goods. Once the goods have been delivered to your door & signed for you have accepted them as in good condition. DO NOT SIGN DELIVERY AS ‘UNCHECKED’ You must thoroughly check the goods for damage and sign as ‘CHECKED - OK’ or ‘RECEIVED DAMAGED’. Please call us if you receive damaged goods and are unsure what to do. Once you have signed for the goods you are agreeing they’ve been delivered in good condition & it will then be your responsibility to look after your goods. If the goods are left outside the premises it will be at your own risk.
Should any attempted delivery be unsuccessful due to the customer not being present or having someone available to take delivery at the agreed time slot then. The attempted delivery will be chargeable in full. PLEASE PROVIDE A MOBILE TELEPHONE NUMBER FOR AN ON SITE CONTACT WHERE EVER POSSIBLE. THE DELIVERY DRIVER CAN THEN CALL YOU ON THE DAY OF DELIVERY WITH ESTIMATED TIME WHEN POSSIBLE.
All prices on our website are inclusive of delivery charges. Inclusive delivery service is offered mainly for mainland addresses and during working Days and between 8AM to 5PM. On payment of extra delivery charges (details on request), we can arrange delivery of goods to Northern Ireland (BT), Channel Islands, Isle of White, Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW),Outer Hebrides and the Shetland Isles (HS, ZE). There are additional charges incurred should you require Express, Timed or Saturday Delivery.
Shortage and Damage
Damage or shortage must be notified within 2 days of receipt of goods. It is your responsibility to sign for all packages as shown on the delivery/consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. To help us sort out your claim quickly, Please report the damage or loss immediately by phone followed by email .We will not accept any claim for missing or damaged goods 2 days after the receipt of the goods.Please keep the original carton and Packaging, We will not process full credit without original Carton & Packaging. Goods returned without original Carton & Packaging may get damaged in transit. We can not accept damaged goods for refund or replacement.
All products supplied are covered by the manufacturer's warranty/guarantee as stated in the items description. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, any warranties offered over the standard 12 months period is subject to the cabinets being maintained, cleaned & serviced according to manufacturer’s recommendations. Should any warranty claim prove to be caused by accident, misuse or neglect, the full cost of the service call will be chargeable, or if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights.